ADEA Independent Board Director
Derek is one of Australia’s leading contact centre specialists. He has over 22 years’ experience in setting up or re-engineering centres across Government, Not for Profit and Corporate both as a direct manager and as a consultant. Prior to this career, Derek was a senior local government officer in the UK specialising in social housing and was deputy chair of housing association.
An experienced change manager Derek is also a national and international contact centre awards judge as a conference speaker. He has been an active member of the industry peak body Auscontact and was elected National Director for 6 years and served 2 of these as national chair. In 2015 he was awarded Life membership for his contribution to the Association and the contact Centre Industry.